Windsong & Willows Memory Care

Comfort, respect and dignity are all important aspects in maintaining quality of life when living with memory impairment. Care from skilled, compassionate staff in a warm environment forms the foundation of our mission to enrich the lives of residents and their families, making Windsong and Willows much more than just memory care neighbourhoods.

Whether one chooses Windsong, our exclusive ladies only memory care, or Willows for both men and ladies, you’ll see the difference right away:

  • Connections, is our unique programming offered to both Windsong and Willows residents, which is an innovative evidence-based full day program combining the teaching methods of Teepa Snow and the Montessori methods of Dementiability.  Connections is building an understanding that there may be ways to slow the progression of many common dementia’s, giving families and their loved ones a chance to enjoy quality of life and the possibility of more precious, fulfilling moments together. Connections is comprised of six pillars of activities in which Windsong and Willows residents will participate. The program consists of a full calendar of events from 9:30am to 7:00pm of specialized programming which consist of:
    • Physical Exercise
    • Stress Reduction
    • Cognitive Exercises
    • Art / Music Therapy
    • Social Activities
    • One on One Specialized programs
  • Both neighbourhoods are purposefully designed to meet the needs of our memory care residents – whether its ladies only in Windsong or our mixed neighbourhood in Willows.
  • Industry-leading dementia care certification program for staff members through the North American Alzheimer’s Association, Teepa Snow and Dementiability.
  • Access any time – no visiting hours to tell you when you can see your loved one
  • Daily housekeeping and laundry services
  • 3 Nutritious healthy meals per day plus snacks and hydration program.
  • Pets in-residence, indoor atrium garden and walking path – stimulating, secure leisure-time activities
  • In addition to the above amenities, families can rest assured that their loved one’s care will include the following care services, personalized for each resident:

As-needed assistance with dressing, personal care, etc., with a focus on independence

  • Caregivers specialized in Alzheimer’s, Parkinson’s, Lewy body and other types of dementia and memory impairment Dementia care certification training that exceeds Canadian standards
  • 24-hour nurse supervision


Windsong is a relaxed, homelike neighbourhood for women living with Alzheimer’s, memory loss and other types of dementia.  Located on the ground level of The Waterford, this purpose built secure memory care environment provides a warm, intimate home for up to 20 female residents.

Willows is our memory care neighborhood for both men and ladies and is located on the second floor of the atrium building, with views of the 4-season indoor atrium.  12 private suites are available within this neighbourhood.

Small by design, both Windsong and Willows encourage interaction and meaningful ‘family’ relationships between staff and residents.  Each neighbourhood features its own family room, activity area and family-style dining space.  A beautiful country kitchen in Windsong instills pleasant feelings of home where familiar sensations of fresh baked goods and home cooked meals fill the air.

An atmosphere has been created that encourages comfort, familiarity and security.  Our purpose built design features the latest technologies and safety innovations including specialized lighting for cueing and wayfinding, state-of-the-art security, emergency call and wander alert system.*

365 days a year, residents can enjoy our indoor atrium and sensory garden with walking paths located off of the activity area.  An accessible raised garden for green thumbs, tropical flowers and live plants with a soothing water fountain along with nature sounds will ensure relaxation and hours of enjoyment.

Our certified caregivers get to know each resident based on their life story.  This allows the caregiver to best respond to their wants, needs, routines and preferences.  We strive to support our residents to be purposeful and successful each day incorporating Person-Directed Care.

One main caregiver is assigned consistently to the resident creating a special bond with both the resident and the family.  Regular communication between a family member and the caregiver allows loved ones to stay informed and involved in the resident’s care and day-to-day life.

Memory Care at The Waterford offers a full calendar of activities seven days a week recognizing that new interests can still be developed, enjoyed and appreciated.  Life enriching activities designed to stimulate and engage residents in living life along with exercise programs, music, art and pet therapy are provided.  In addition to scheduled activities residents are encouraged to participate in familiar household tasks such as setting the table, folding napkins and gardening.

Residents are also encouraged to make as many choices as possible throughout the day giving them a greater sense of independence, self-esteem and accomplishment.

Windsong & Willows Memory Care Neighbourhoods.  Engaging and supportive environments for Ottawa’s seniors for Alzheimer’s care, memory care, and dementia care.

Services Provided

The memory support program features private residential suites as well as an inviting family room plus country kitchen and/or family-style dining room.

Additional services and amenities we provide to residents in our memory support program include:

  • 24-hour on site nurse.
  • 24-hour neighborhood caregivers.
  • Medication administration.
  • Personal care.*
  • HD premium cablevision package.
  • Advanced emergency call system.
  • Dedicated activity programs.
  • Wellness and fitness programming.
  • Three meals plus snacks and hydration daily.
  • Twice weekly shower assistance.
  • Weekly full housekeeping service.
  • Daily bathroom freshening and bed making when needed.
  • Weekly personal laundry including towels and bed linens.
  • Memory Frames at each suite door.

*additional fees may apply

Services Available on a Fee Basis

  • Showering assistance more than twice weekly.
  • Therapeutic spa bath.
  • Continence assistance and cueing.
  • Additional personal laundry/linens.
  • Additional housekeeping.
  • Wander alert monitor.
  • Bed exit alarm.
  • Companion service.
  • Beauty/barber appointment with escort.

Personal Care and Wellness Services

An in-depth assessment by the resident’s physician along with our Director of Care will determine the service plan best suited to the resident’s needs. Recurring assessments and scheduled care conferences keep the service plan specific to the changing needs of each resident.


Windsong & Willows Memory Care are secure and self contained ‘home’ inspired residences for those living with memory loss and dementia.  An assessment is completed for each resident to ensure that we can meet their individual needs.

Memory Care at The Waterford is suitable for residents meeting the following criteria:

Mobility   Ambulatory, weight bearing and able to move about the home with minimal assistance

Disposition   Non-Aggressive behaviour and able to live harmoniously within the home with others.

Self Management   Ability to manage some self care with assistance.


Floor Plans

Warm, spacious, and inviting, our memory care suites are fashioned with purpose and style.  Unique features include location specific amber night lighting to identify key areas of the suite.  Resilient hardwood flooring ensures a safe travelling environment.  Window blinds and sheer drapery add comfort and privacy to the suite.  Advanced emergency call system ensures constant peace of mind and rapid response.  Accessible bathroom designs make daily routines easy and safe.

Suites may be available furnished but residents are encouraged to personalize their suite with familiar furnishings and mementos.  While we launder towels and bed linens, they are provided by the resident to achieve that sense of home.

Suite Options